Umbrella Host – Privacy policy

Umbrella Host is a trading name of Umbrella Interactive Ltd, a company registered in England and Wales (Company Number: 07160269). Our registered office address is 15 Water Street, Rochdale, Greater Manchester, OL16 1TL, UK.

Umbrella Host may be both a data controller and data processor of personal data. We have a designated Data Protection Officer who can be contacted at our registered address.

When making a purchase with Umbrella Host, we may collect the following types of personal information:

a) Information You Provide to Us:

• Name, email address, phone number, and billing details when you sign up for our services.
• Account login credentials (username and password).
• Details provided through our contact forms or customer support channels.

b) Information We Collect Automatically:

• IP address, browser type, operating system, and device information when you visit our website.
• Cookies and similar technologies to track website usage and improve user experience.

c) Information from Third Parties:

• Payment processors may provide us with limited details about your transactions.
• Referral sources if you arrive at our site via a partner or affiliate link.

Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take all reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Any credit card numbers are used only for payment processing and are not retained for marketing purposes.

We use your personal data for the following purposes:

• To provide and manage our services.
• To process payments and issue invoices.
• To respond to inquiries and provide customer support.
• To send important updates about your account or our services.
• To analyse website usage and improve our offerings.
• To carry out marketing and statistical analysis
• To comply with legal obligations or enforce our terms of service.

Umbrella Host disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others.

The personal data that we collect from you will be stored on our servers inside the European Economic Area (“EEA”). Occasionally, we may have to transfer personal data outside of the EEA. For example, domain registration data may need to be sent to our domain registrar(s) outside of the EEA. By submitting your personal data, you agree to this transfer, storing or processing of data outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies.

Any information that Umbrella Host needs to store directly to process orders will be carried out on databases located in the UK.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, to resolve disputes, and/or enforce our agreements. Specific retention periods include:

• Financial records: Retained for 6 years to comply with UK tax regulations.
• Account data: Retained for the duration of your account’s active status and up to 6 years after account closure.
• Support inquiries: Retained for 2years after resolution.

After these periods, data will be securely deleted or anonymised.

20i infrastructure backups are kept for 12 months. Web Hosting data is kept for 30 days.In the rare event backups containing personal information are restored post-deletion, 20i will make every reasonable effort to ensure data that has been forgotten is not inadvertently restored and ensure all traces of data are removed within a maximum period of 180 days unless additional retention obligations apply.

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

a) With Trusted Service Providers:

We may share data with third-party providers who assist us in delivering our services (e.g., payment processors, hosting providers). These providers are bound by confidentiality agreements and cannot use your data for their own purposes.

b) Legal Obligations:

Umbrella Host will not otherwise disclose its customers’ personal and account information unless Umbrella Host has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Umbrella Host, Umbrella Host’s customers, or others, or where Umbrella Host has a good faith belief that the law requires your personal information is required by law or to respond to valid legal processes (e.g., court orders).

c) Business Transfers:

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

In the event of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR, it will be reported to the Information Commissioner, and a full report – highlighting any risks – will be provided.

Our website uses cookies to enhance user experience and gather analytics. These cookies include:

• Essential Cookies: These cookies are necessary for the operation of our website. They enable core functionalities such as page navigation and access to secure areas of the site. Without these cookies, certain features cannot function properly.
• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous data on metrics such as page load times and user behavior patterns. This allows us to improve the overall performance of the site.
• Marketing Cookies: These cookies are used to deliver targeted advertisements that are relevant to you. They track browsing activity across websites to display ads that match your interests.

You can manage cookie preferences through your browser settings or disable non-essential cookies at any time without affecting core functionality.

Under applicable laws, you have rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data where applicable.
• Objection: Object to certain processing activities (e.g., marketing).
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at legal[@]umbrella-host.co.uk.

You can also help Umbrella Host maintain the accuracy of your information by notifying Umbrella Host of any changes to your address, title, phone number or e-mail address. You can do this by updating your personal details from within your Umbrella Host Customer Control Panel.

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is entirely secure; therefore, we cannot guarantee absolute security.

Umbrella Host will, review, delete or block access to communications that may harm Umbrella Host, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which Umbrella Host may take such action include, but are not limited to, actual or potential violations of Umbrella Host’s Acceptable Use Policy.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Please contact us if you have any questions about our privacy policy or information we hold about you: https://www.umbrella-host.co.uk/billing/contact.php – You can also write to our registered address:

Umbrella Host
15 Water Street, Rochdale, Greater Manchester, OL16 1TL, UK

Please note: by signing up for any of our services you agree to be bound by ALL Umbrella Host terms & conditions.